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Kimberly Monterrubio

Resume

See my resume below for information about my work experience, education, and skills. You can also download a PDF of my resume.

Email me at kimberly@monterrub.io to request samples of my writing.

Experience

ORACLE CORPORATION OCTOBER 2022 – MAY 2023
CERNER CORPORATION (Acquired by Oracle) JULY 2015 – OCTOBER 2022
Documentation Architect July 2021 – May 2023
  • 3 years of experience as a documentation strategist, documentation quality manager, accessibility expert, and technical writer trainer for electronic health record software documentation
  • Defined and documented documentation strategy, including processes, tools, reports, and design
  • Trained and mentored on documentation processes, audited documentation for quality and process compliance, and provided feedback to encourage improvement
  • Authored and maintained help guides, configuration guides, training materials, and release documentation for technical, nontechnical, and internal audiences
  • Managed a cross-organization documentation style board and lead monthly meetings with the board to discuss additions and modifications to the documentation style guide
  • Authored and managed documentation style guide topics and presented changes to technical writers on a monthly basis
  • Managed and audited high-profile release documentation across 15 technical writers for a software platform that released updates twice a week
  • Served as a documentation expert for cross-organization accessibility initiatives, including maintaining the documentation sections of VPATs and ensuring documentation and UI text met WCAG 2.1 accessibility standards
  • Participated in various initiatives that advanced team and organizational goals to improve the effectiveness of documentation tools, and processes
  • Communicated and monitored tasks and deadlines across the technical writing team
  • Addressed routine documentation issues and questions across organizations
  • Performed associate management responsibilities, including training, development, and retention of high-performing technical writers
Senior Technical Writer September 2017 – July 2021
Technical Writer July 2015 – September 2021
  • 5 years of experience as a technical writer for electronic health record software documentation
  • Authored and maintained help guides, configuration guides, training materials, and release documentation for technical, nontechnical, and internal audiences
  • Authored and developed software documentation with limited guidance from others
  • Evaluated engineering projects and their client impact to define documentation requirements
  • Facilitated documentation reviews with subject matter experts across organizations
  • Authored and managed documentation throughout the complete documentation workflow
  • Mentored other technical writers on documentation processes, quality standards, and best practices
  • Participated in documentation initiatives
  • Managed and coordinated release documentation
ULTRAMAIN SYSTEMS FEBRUARY 2010 - JULY 2015
Technical Writer February 2010 - July 2015
  • 5 years of experience as a technical writer with limited graphic design and UI design responsibilities for aviation maintenance and engineering software
  • Created and managed end-user software documentation, including help manuals, configuration manuals, release notes, and training manuals for use in internal training and client training programs
  • Created quarterly article content for internal and client newsletters
  • Provided UI design and content input for aviation maintenance tracking, aviation inventory tracking, and aviation maintenance operation status mobile apps
  • Designed and created SVG files with interactive JS and CSS for integration into Java software
  • Designed and created diagrams for use in marketing brochures, sales presentations, and software demonstrations
  • Designed and created software icons
  • Created and modified HTML and CSS for email marketing correspondence

Education

BACHELOR OF ARTS IN ENGLISH – TECHNICAL WRITING
December 2010
University of New Mexico, Albuquerque, NM

Skills and Proficiencies

Proficiency with the following documentation types:
  • End-user help and training manuals
  • Configuration and implementation manuals
  • Documentation for back-end servers, services, and APIs
  • Release documentation for cloud releases and traditionally deployed releases
  • Controlled internal policies and procedures
  • Internal style guides
  • Documentation for high-risk medical devices that adhere to 510(k), CE Marking, ISO 9001, and IEC regulatory requirements
Proficiency with the following tools:
  • Microsoft Office (Word, Excel, PowerPoint, SharePoint, Visio, OneNote, Outlook)
  • Adobe Photoshop and Illustrator
  • Confluence
  • Jira
  • GitHub
  • PowerBI
  • Acrolinx
  • Microsoft Teams, Slack, and Zoom
  • Familiarity with MadCap Flare
Working knowledge of the following languages:
  • DITA
  • HTML, CSS, JS, XML
  • SVG
Proficiency with the following concepts and methodologies:
  • Agile-based software development
  • Scrum-based software development
  • WCAG 2.1 accessibility standards
  • Document control systems
  • Crucial conversation communication model

Copyright 2023 Kimberly Monterrubio